fraud & Identity Theft

Cyber threats are real, and they’re constantly evolving. Pelican has security measures in place and provides free card protection but knowing how to recognize an avoid scams is your first line of defense.

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Pelican App

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Security You Can Count On

Pelican combines proactive monitoring, fraud protection tools, and member education to help keep your accounts secure.

Protect Yourself From Scams

helping you every step of the way

Current Reported Scams and Compromises

Zelle® Text Scam

Members have reported receiving a text asking for verification of a transaction. Once they reply "No," they receive a call from a fraudster asking for information. The fraudster then sends a link that, once clicked, gives them access to the member's phone, allowing them to change the member's information and send fraudulent Zelle® transactions.

Phishing Text Scam

We have received reports of fraudulent text messages claiming to be from Pelican Credit Union. Today's phishing scams often use professional language and may appear legitimate. Be cautious of unexpected messages containing links, urgent requests, or requests for personal information. Do not click suspicious links or share sensitive information.

Payment Deferred

Fraudulent checks posing as official Pelican Credit Union checks have been reported. Scammers are sending counterfeit checks with instructions to deposit them and share personal or account information in an attempt to commit fraud.

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Tips for staying safe

An important part of online safety is knowledge. The more you know, the safer you'll be. 

Set Secure Passwords

Set a password with a long combination of upper and lowercase letters and numbers


  • Make your password hard to guess
  • Change your password frequently
  • Don't write it down or share it with others

Don't Reveal Personal Information via Email or Text!

Don't send your personal information such as account numbers, Social Security numbers, and passwords via email or text.

Don't Download that File

  • Before opening a file, make sure you know the sender and that the email address they're sending it from is correct.
  • Avoid opening files from emails you don't recognize.
  • Make sure you have a good antivirus program on your computer that is up-to-date.

Links and Websites aren't Always What They Seem

  • Never login from a link that is embedded in an email message.
  • Remember that a website may look like the correct one when in fact, it's not.
  • Take time to verify that the link or website you're visiting matches 
exactly with the URL that you'd expect.

Identity Theft Resource Center (ITRC)

The ITRC is a non-profit organization established to empower and guide consumers, victims, business and government to minimize risk and mitigate the impact of identity compromise and crime. This is not only if your full identity was stolen. If any Personally Identifiable Information (PII) was given out this resource assist with the following:


Providing preventative information as well as assist victims of identity compromise, theft, and misuse by providing customized plans to address any and all identity concerns.

For additional information, contact ITRC at 888-400-5530

AARP’s Fraud Watch Network™

AARP’s Fraud Watch Network™ Helpline is a free resource for AARP members and nonmembers alike. Trained fraud specialists and volunteers field thousands of calls each month. Get guidance you can trust, free of judgment. 

This is not only for AARP members. This service is free to anyone. They will assist with the following:


  • Tips on how to spot a scam.
  • Concrete steps to avoid fraud.
  • Actions to take if you have experienced fraud.
  • Emotional support from peers who have experienced fraud.
  • Guidance for families concerned that a loved one is being targeted by a scammer.
  • Referrals to law enforcement and other agencies that investigate fraud.
  • Support groups.

For additional information, contact the  AARP’s Fraud Watch Network™ Helpline at 877-908-3360

Stop Those Annoying Phone Calls and Emails

National Do Not Call Registry:
Call: 888-382-1222 OR
Visit: donotcall.gov

Opt Out of Prescreened Offers:
Call: 888-567-8688 OR
Visit: optoutprescreen.com

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Additional Resources

Check Your Credit Report

Check your credit report at least twice a year to identify unauthorized accounts or activity.

Check your credit with Equifax
Check your credit with Experian
Check your credit with TransUnion

Additional Resources

Report Fraud

If you've been targeted by a scam or believe your identity has been compromised, reporting it helps protect others. Use these resources to file a report with the appropriate agency.

Scammers

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.