Help & Support

Where to find full account numbers:
  • Checks - Your full account number is located at the bottom of your checks.
  • MyPelican - Simply select the account and look for the account number under "Details."
Is my member number the same as my account number? 

No. Do not use your member number to set up direct deposit or ACH payments. If you do, it will be returned. You should only use your member number when contacting us so we can look up your account. 

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.