Help & Support

Credit Life

To file a Credit Life claim, please call us at 225-418-6712. 

Credit Disability

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claim process to quickly and easily file your disability claim. 

To check on the status of a claim, call 1-800-621-6323.

Don't forget to have your date of disability handy when filing your claim! Your disability date is the last day that you worked, your injury date, or your diagnosis date. 

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.