Help & Support

MyPelican: Select the account that the card is associated with, choose "Card management," and click or tap "Report lost/stolen." Keep in mind that once this is done, you cannot reactivate the card within the app. If you've simply misplaced your card, you can temporarily disable it by using the on/off toggle.

Phone: Call 1-800-351-4877 and select menu option #2 - Debit and Credit Cards. This is available 24/7.

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.