Help & Support

Why Did You Receive This Notice?

Your loan agreement requires you to maintain comprehensive and collision coverage on your financed vehicle for the life of the loan. If Pelican has not received proof that you have this coverage, you'll receive a CPI notice.
This doesn't necessarily mean you don't have insurance — it may simply mean we haven't received documentation yet.

What You Need to Submit
  • Pelican needs documentation from your insurance policy that shows
  • Pelican Credit Union listed as the lienholder
  • Your deductible amount

An insurance card alone is not acceptable as proof of insurance.

How to Submit Proof of Insurance
Questions About the Insurance Program

For questions about Pelican's CPI program, call (833) 921-8093.

What Happens If You Don't Submit Proof?

If Pelican doesn't receive acceptable proof of coverage, Collateral Protection Insurance may be placed on your loan through Pelican's insurance program. This coverage protects Pelican's interest in the vehicle — it does not meet financial responsibility law requirements and does not provide liability coverage for you.

Avoid this by submitting your current insurance documentation as soon as possible.

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.