Help & Support

We understand that bad things happen to good people. Fill out the form below to request an extension on your Pelican loan(s) and we will be happy to review your account for hardship assistance. Your request will be reviewed in 1-2 business days.

Request a Hardship Extension

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Download the App

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Send a Text

Talk with us on video

Connect with a Pelican team member from anywhere

Start a Video Call

Call Us

Speak directly with our member service team at 1-800-351-4877.

Call Us

Visit a Location

Stop by any Pelican location and meet with a team member in person. 

Find a Location