Help & Support

To skip a payment:

For just $40 per loan, you can skip your next qualifying payment if your loan(s) meet all of the requirements.

To skip your payment, login to MyPelican and select "Skip-A-Pay" in the menu. MyPelican will only show you loans that are eligible for this service.

Loan Reminder Team

If you are past due on your payments, you may receive a phone call from Pelican's loan reminder team at (866) 536-2435 to see how we can assist you. 

Ways to reach us:

For the quickest response, our digital channels offer quicker solutions.

Message us in MyPelican

Message us directly inside the MyPelican app.

Chat on Our Website

Chat live with a member service representative right from our website.

Text Us

Have a quick question? Send us a text and we'll get back to you.

Talk with us on video

Connect with a Pelican team member from anywhere

Call Us

Speak directly with our member service team at 1-800-351-4877.

Visit a Location

Stop by any Pelican location and meet with a team member in person.